If you are an interior designer/architect and have an account with Weaver & Loom, please log in to design and purchase items online. Otherwise, create an account.

If you have questions, contact customer service at info@weaverandloom.com

If you are a new client, please register online at weaverandloom.com.

If you are an interior designer/ architect and have an existing online trade account with Weaver & Loom, please login at designer.weaverandloom.com to place an order.

If you can dream it, we can weave it.

We offer bespoke design, weave, density, fibre, and color services at no extra cost. All rugs are priced by square foot. Any pattern or color combination can be achieved.

All artwork submitted for rug creation is private between Weaver & Loom and the client. We do not reproduce designs without a client’s authorization.

Our rug designs can be customized into different sizes, colors, materials and shapes. We offer a limited catalogue intended to help start your designs. It all comes down to your creativity!

There is no limit to sizing; we can create any shape or size to the inch.

We offer 1,400 colors in wool or silk. Custom colors and fibre combinations are also available at no extra cost. Custom shapes are priced by the square foot when calculated for wastage.

All rugs are offered in Highland Himalayan wool or Triple-A New Zealand wool. Any portion of the rug can be changed to natural silk, hemp, nettle, and/or linen. Pricing is based on volume by square foot.

Once approved, a hand-knotted 18 x18” sample of your rug and color strike is delivered to you in two weeks.

Full-size rugs take 2-4 months. An oversized rug larger than 10 x 14 ft may take longer.

Our Return/ Exchange Policy is within 30 days of delivery. The item must be complete, unused and in its original condition. Please contact us with your order number to exchange or return an item.

Weaver & Loom will cover the cost of return shipping within North America. For international returns, shipping charges. The initial delivery fee is non-refundable.

You should keep the original packaging to make returning items easier. If you no longer have the original packaging, we can suggest alternatives or send new packaging free of charge.

Once received, the item is inspected to meet our return policy guidelines. When all is cleared, Weaver & Loom will issue a refund for the item to your original form of payment.

For security reasons, we can only make refunds to the original payment method. Once the item is returned to us, it typically takes 3-5 working days to process the return.

Please note: Returns are not possible on bespoke items as these are specially commissioned items tailor-made to your specifications. To avoid disappointment, please check whether an item is returnable before ordering.

We recommend using professional cleaners for our rugs. For daily upkeep, please view our General Care and Cleaning instructions.

There is no charge for delivery in North America. International deliveries are charged by volumetric weight and calculated at checkout.

Made-to-order and custom hand-knotted rugs have a standard lead time of 8-12 weeks. Deliveries to international addresses may take longer. We try to send all orders by the most efficient route.

Most of our rugs have a pile height of approximately 5.5mm, depending on construction. Please contact us for more information about a specific design.

Pile height guidelines:

● Pashmina shag standard pile – 35mm

● Pashmina short pile – 12mm

● 300-knot Tibetan weave standard pile height - 2mm

● 200-knot Tibetan weave standard pile height - 3mm

● 150-knot Tibetan weave wool standard pile height – 5.5mm

● 100-knot Tibetan weave wool standard pile height – 5.5mm

● 60-knot Tibetan weave wool – 5.5mm

● 40 knot Tibetan weave wool – 7mm

● Persian Knot wool – 1mm – 50mm

● Kashmiri Knot silk – 1mm - 3mm

Our rugs are 100% hand-knotted in various weaves, including Tibetan, Persian, and Kashmiri knots. Our rugs are made from natural fibres (wool/silk) and are viewable under our product description page.

Due to the handmade nature of our products, we can customize our rugs to fulfill your needs, including but not limited to runners, wall-to-wall, and uniquely shaped rugs.

All rug orders will include complimentary non-slip underlay, which is mold and mildew-resistant. It provides a great anti-slip function and is suitable for heated flooring.

Our system does not depend on poms; they are only 80% accurate when changing fibres or pile heights. We have a unique sampling process that assures the desired colors every time.

You can use our digital color picker (1,400 colors) for initial selection through the platform. We also accept any Pom code or Benjamin Moore color codes.

To choose the most appropriate rug size for your space, please measure your complete furniture set-up and refer to our Size and Fitting Guide.

All production happens in a single mill in Kathmandu, Nepal, with all weavers and production staff fully unionized and working under fair conditions.

Due to our product's hand-knotted nature and insistence on 100% natural materials, our production is fully sustainable.

We work closely with Weaving Dreams, an NGO dedicated to changing the lives of weavers in Nepal. 1% of our proceeds go toward Nepal's weaving community through education, empowerment, and health initiatives.